thepowerserve™ Program

thepowerserve™ is a Customer Service Training Program designed to inspire your front line staff to choose, rather then be directed, to deliver excellent service. They will embrace the concept of “Own the Quality of Your Service”.

Working through the service concepts of Readiness, Knowledge, Accountability, and Committment, certified graduates of thepowerserve™ will discover what ownership in action looks like.  Participants will learn why and how to:

  • Take initiative
  • Stay informed
  • Utilize available resources
  • Activate the peer network
  • Be solution driven
  • Seize service opportunities
  • Focus on loyalty

With over 30 years of customer service training between them, Tara and Brenda share a powerful passion for people and service.  Using case studies, innovative games, round table discussions and other interactive strategies, they bring out the passion in your team